Frequently Asked Questions
Everything you need to know about your Pace Athletic orders and gear.
How do I know which running shoes are right for my gait?
We recommend visiting one of our stores for a professional gait analysis. If shopping online, check our 'Shoe Finder' guide which categorizes footwear by neutral, stability, and motion control features to match your arch type.
What is your return policy on performance footwear?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. If you have taken your shoes for a run and they aren't performing as expected, please contact our support team regarding our 'Fit Guarantee' program.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
Do you offer international shipping for sports apparel?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay and Klarna.
Are the products on your site covered by a warranty?
All products sold by Pace Athletic are 100% authentic and covered by the original manufacturer's warranty against defects. If you believe your gear has a manufacturing fault, please submit a claim through our returns portal.